Zia Agent Studio: A before and after in the use of Zoho Suite
It's time to introduce you to Zoho's new Artificial Intelligence platform: Zia Agent Studio. But first, let's meet the protagonists of this innovation: the Zia Agents. AI solutions designed to completely transform the way you use Zoho tools in your daily life.
What is a Zia Agent?
Zia Agents are super-intelligent, autonomous, AI-powered bots capable of delivering human-like conversational experiences. You can use them for sales, marketing, customer service and more.
Find ready-to-use agents in the Zoho Marketplace, tailored to your needs, or create your own from scratch within the Studio.
You can assign them specific tasks in the different Zoho applications, define how they should execute them and empower them with rules, knowledge and access to tools. Once activated, the agent works autonomously, without the need for human intervention. And if you want, you can always monitor it and adjust its performance at any time.
What tasks can our preconfigured agents perform?
- SDR Agent: Qualifies, engages and nurtures leads.
- Sales Assistant: Manages tasks and follow-ups.
- Quote Generator: Create contextually relevant quotes.
- Competitor Analyzer: Provides you with key information about your competitors.
- Sales Trainer: Helps the team to improve their presentations.
- Support Expert: Automatically responds to tickets.
- Content Writer: Feeds the knowledge base.
- Quality Analyst: Verifies accuracy, tone and other aspects of responses.
- Resolution Specialist: Add solutions to support tickets.
Did you know that you can ask Zia to create a personalized agent?
You can create customized assistants without writing code (or with very little). With Zia Agent Studio, you define its functions, train it with the knowledge you need and establish security measures so that it operates within your organization's policies.
Don't know where to start? Use the integrated conversational assistant: simply describe the type of agent you want and it will take care of setting it up. You can also do it from scratch if you prefer total control.
What makes these agents so potent?
An agent is only as powerful as the data and tools it can access. Zia Agents are supported by a robust layer of services that enable them to query information, detect important events and generate useful responses, both within the Zoho ecosystem and in external cloud applications.
In addition, you will have a wide variety of configuration options:
- Add the necessary knowledge.
- Establish behavioral guidelines.
- Activate safety barriers to avoid bias or toxic responses.
- Define which other agents can collaborate with to optimize workflows.
Integration of Zia Agents in your Zoho apps
These agents can be integrated directly into your Zoho apps to automate key tasks:
- Zoho CRM
The customer service specialist can manage interactions 24/7 without loss of information. - Zoho Desk
The ticket resolution agent can handle technical queries with greater fluidity and speed. - Zoho Inventory
The inventory manager tracks inventory in real time and prevents critical shortages. - Zoho Recruit
An interview scheduler automates HR scheduling and facilitates candidate management.
With Agent Studio, every company can design customized AI assistants without the need for advanced technical knowledge.
Availability
These capabilities will begin to be implemented in a limited group of customers, with a progressive expansion month by month.
Highlights to consider
Contextual intelligence
Zia applies artificial intelligence invisibly, offering features such as conversational queries, behavioral analysis, time series or automated suggestions without you having to do anything extra. These capabilities come at no cost to customers.
2. Data and security
Zoho manages both structured and unstructured data through its data lakehouse, allowing Zia agents to work with a variety of information efficiently. All of this operates on an architecture with a strong focus on privacy, thanks to the Trust Layer, which incorporates access controls and permissions management through Zoho Directory.
3. Ask ZIA
ZIA is already integrated into the entire Zoho ecosystem. You can ask it questions like:
"Show me the most important thing that happened while I was on vacation", and it will give you an intelligent summary with options to deepen or act on that information.
Adopting these AI agents can allow you to free up time and focus on the essentials: high-value activities.
Say goodbye to repetitive and energy-consuming tasks. With Zia, you can delegate the tedious and reclaim that time for what really matters: how to deliver a memorable experience to your customers.
